Careers

Salary: National Minimum Wage/£11.55 per hour

Reporting into: Store Manager

Contracted Hours: 16 hours per week (with the ability to flex up if productivity allows)

Do you have previous retail sales experience and confident in upselling through excellent communication and product knowledge? Are you able to work in a fast-paced environment? Are you passionate about pets?

We are recruiting for a Key Holder to join our Bourton-on-the-Water team. You will be joining a friendly, welcoming but hard-working team. We put all pet’s health and well-being first. All our teams receive extensive training from Hannah Molloy of Channel 4’s Puppy School, through our video training platform Myagi, to give our customers and their pets the very best and most up to date advice.

With 25 stores, open 7 days a week, for all your pets needs from with raw feeding and natural deli treats to hay and rabbit food.

As passionate pet people, Just for Pets have a genuine desire to provide the best possible shopping experience for our customers and their pets across our 25 stores and it’s all down to the fantastic team members we employ across the UK.

Job Duties:

1. Opening and Closing Responsibilities: You will be responsible for opening and/or closing the store. This involves tasks such as unlocking or locking doors, activating or deactivating alarms, and ensuring the premises are secure before leaving.

2. Sales: Responsible for promoting and selling products such as pet food, accessories, toys, and grooming supplies. This involves actively engaging with customers, upselling or cross-selling products, and processing transactions.

3. Customer Service/Assistance: Helping customers find products suitable for their pets, offering advice on pet care, nutrition, and health. This could also involve handling complaints.

4. Stock Management: Ensuring that shelves are well-stocked, neatly organised, and products are correctly priced. This may involve restocking shelves, receiving deliveries, and booking in deliveries.

5. Pet Care: Assisting customers with questions about pet care, including advice on at home grooming, basic training, and general well-being of pets.

6. Store Maintenance: Keeping the store clean, tidy, and presentable. This includes tasks like sweeping floors, dusting shelves, and maintaining a welcoming environment for customers and their pets.

7. Knowledge of Products: Staying informed through Myagi and self-motivated learning, such as product suppliers and Pet Industry publications, about the latest products, pet trends, and industry developments to provide accurate information and recommendations to customers.

8. Promotions and Events: Wholeheartedly participating in promotional events, sales campaigns, and pet-related activities to attract customers and increase sales.

Required Skills:

1. Reliability: Dependability and trustworthiness to fulfil opening and closing responsibilities, and handle cash securely.

2. Customer Service: Excellent interpersonal and communication skills are essential for assisting customers effectively and providing exceptional service.

3. Sales Skills: Ability to persuade and influence customers, upsell or cross-sell products, and meet sales targets through effective communication and product knowledge.

4. Teamwork: Collaboration with colleagues to maintain store operations, assist customers, and achieve common goals.

5. Attention to Detail: Being meticulous in maintaining product displays ‘packet perfect’, pricing accuracy to uphold store standards.

6. Computer Literacy: Basic proficiency in till systems and Myagi to ensure continuous professional development.

Desirable skills:

1. Product Knowledge: A good understanding of our range of luxury pet products, including pet food, accessories, toys, and grooming supplies.

2. Pet Care Knowledge: Basic knowledge and understanding of pet care, including nutrition, health, grooming, and behaviour.

3. A Growth Mindset: At Just for Pets, we pride ourselves on promoting from within. We believe in retaining our best talent by offering promotions, training and development which includes accredited courses.

Benefits

· Training & Development available

· Workplace Wellbeing Initiatives

· Discretionary Profit Related Pay based on company profits per year.

· Instant access to a free, 24/7, confidential GP service for all Just for Pets Colleagues and their family

· A fantastic Employee Assistance Program for all our employees which gives great access to counselling, GP service, lifestyle and wellbeing advice.

· Access to WageStream, a great financial wellbeing tool that gives you access to a percentage of your pay as you earn it.

· Discount on Pet Products from 3 months service

To apply for this role please email your CV to Just for Pets Recruitment.

Are you able to manage and motivate teams to increase sales? Do you pride yourself in your ability to work under pressure, manage conflicting tasks and deadlines? Are you able analyse sales figures and forecast future sales? Sound like your ideal role? Then please read on…

We put all pet’s health and well-being first. All our teams receive extensive training from Hannah Molloy of Channel 4’s Puppy School to give all our customers and their pets the very best and most up to date advice.

With 25 stores all open 7 days a week for all pet needs from raw feeding and natural deli treats to hay and rabbit food.

We are recruiting or a Store Manager for our Bentley Bridge store which is located in the Three Counties Retail Park.

As passionate pet people, Just for Pets have a genuine desire to provide the best possible shopping experience for our customer and their pets across our 23 stores. So, whether they’re shopping with us online or instore, our friendly and knowledgeable teams are here to help.

Job duties:

· Oversee the daily operations of the store, including sales, customer service, presentation standards and inventory management in whatever store you are based in on a given day.

· Develop and implement strategies to achieve sales targets and increase profitability.

· Train and supervise store team, providing guidance and support to ensure excellent customer service, standards, and advice.

· Monitor inventory levels as needed to maintain optimal stock levels.

· Ensure compliance with company policies and procedures, including cash handling, health and safety, and security protocols.

· Resolve customer complaints or issues in a timely and satisfactory manner.

· Collaborate with the marketing team to develop and implement promotional activities to drive sales.

· Work closely with the wider Head Office team.

· To ensure that the core people processes such as probation, absence management, holiday management is carried out in a timely manner.

Required Skills:

· Retail management experience in a previous role, ideally in a similar industry

· Strong organizational skills with the ability to multitask and prioritize tasks effectively.

· Excellent time management skills to meet deadlines and manage store operations efficiently.

· Proven track record in sales management, including the ability to analyse sales data and develop strategies for improvement.

· Demonstrated leadership abilities with experience in managing a team of employees.

· Ability to effectively manage resources, including inventory, budgets, and labour.

Benefits

· Training & Development available

· Workplace Wellbeing Initiative

· Profit Related Pay based on company profits

· Instant access to a free, 24/7, confidential GP service for all Just for Pets Colleagues and their family

· A fantastic EAP scheme for all our employees which gives great access to counselling, GP service, lifestyle and wellbeing advice

· Access to WageStream, a great financial wellbeing tool

· Staff discount on Pet Products from 3 months service

To apply for this role please email your CV to Just for Pets Recruitment.