Careers

Job Description

Assistant Store Manager

Job Summary

The Assistant Store Manager holds overall responsibility for every aspect of running the store in the absence of the Store Manager– managing and motivating the sales team, delivering sales, managing livestock, achieving KPI’s and providing outstanding customer service. You are also responsible for ensuring all process is followed correctly and that communication with Head Office is timely and appropriate. A key aspect of your role is to support the Store Manager in building and developing a strong team with succession potential by providing necessary training. You report directly to the Store Manager.

Key Responsibilities:

Store Operations

Ensure that staff are at the store a minimum of 15 minutes before it is due to open and be ready to trade at the specified time

Support the store manager in ensuring the team adhere to all health and safety and fire safety regulations daily

Ensure all staff are present and ready for work on time in the correct uniform – as per company policy

Work with the store team to maintain store standards: The working day does not end until the store is in a presentable condition for the next day’s trading, the tills are cashed up and all end of day procedures are complete

It is your responsibility to support the store manager in ensuring all back of house areas – including storeroom, office, kitchen, toilet, livestock isolation and holding rooms are clean and well-presented throughout the day

Staffing, staff training and motivation

You are responsible for supporting the store manager in organising the staffing in your store and that there is always appropriate cover.

In the absence of the store manager you may need to deal with any staff grievances that arise and escalate these to Store Manager if appropriate

You are required to work with the store manager to induct new staff effectively

In the absence of the store manager you are responsible for ensuring that the payroll element of your rota is completely up to date; this includes sickness, holidays, and lieu time

You must always support the store manager in maintaining discipline with the staff this includes:

o Time keeping

o Appearance

o Duties and tasks

o Taking appropriate disciplinary action

Customer service

Ensure that all customers are acknowledged by a staff member when they enter the store

Ensure that all customers are engaged with a friendly open-ended approach within a reasonable amount of time or when displaying buying signals

Deal with customer complaints in a professional manner and resolve where possible without escalation

Deliver outstanding customer service by promoting a pro-active, helpful, and friendly attitude among the staff

Ensure that sales staff do not eat, chew gum, or use personal mobile phones on the shop floor, or have wallets or purses on their person

Ensure staff do not smoke in the vicinity of the store or in sight of customers

You are always expected to lead by example

Merchandising & standards

You are required to work with the store manager, to maintain excellent standards of presentation and cleanliness in the shop at all times, in line with the store layout sheet.

Work with the store manager to ensure the store is merchandised in accordance with planograms and merchandising guidelines. Stock is not to be moved outside of plan unless specifically approved by your line manager

Stock on the shelves should be replenished, dusted, and tidied throughout the day

If the stock levels look incorrect after stock checking, you should report any under or overstock to the merchandising team

Shelf label prices must be checked daily. All windows, displays and cabinets must be maintained daily and all items must have correct POS and be priced

It is your responsibility to ensure all livestock is managed and cared for in line with our animal welfare policy and to report any issues to the store manager

Security

Always maintain a high-level of security awareness – and ensure staff are vigilant .

Always ensure that the team adhere to company loss prevention procedures

Administration

Where required support the store manager in completing paperwork and administrative tasks on time as per company guidelines

In the absence of the store manager, variances and banking issues must be dealt with as per company guidelines

You must ensure that you work with the store manager to deliver thorough preparation for stocktakes and that procedure is adhered to rigorously at every stage.

Attend store meetings and contribute to planning and the implementation of new company initiatives.

Health and Safety

Health and safety guidelines are there for your own protection and for the safety of your staff and customers. It must always therefore be adhered to, in line with the Health and safety manual.

Support the store manager in ensuring that all staff are correctly inducted and made aware of the company’s Health and Safety procedures

You must ensure all colleagues and customers adhere to these procedures

Personal Development

You may be asked to work in different stores to aid your own personal development

Training will be provided for you from time to time which you will be expected to attend

You are required to identify and work on your own training needs

Flexibility

In order to maintain the smooth running of the shop at all times, a degree of flexibility is required in the role. As assistant store manager you may be required to perform work not specifically referred to above and work unusual hours.

To apply for this role please email your CV to Just for Pets Recruitment.

Job Summary

The Store Manager holds overall responsibility for every aspect of running the store – managing and motivating the sales team, delivering sales, managing livestock, achieving KPI’s and providing outstanding customer service. You are also responsible for ensuring all process is followed correctly and that communication with Head Office is timely and appropriate. A key aspect of your role is to build and develop a strong team with succession potential by providing all necessary training. You report directly to the Head of Retail Operations.

Key Responsibilities:

Store Operations

Ensure that staff are at the store a minimum of 15 minutes before it is due to open and be ready to trade at the specified time

Ensure adherence to all health and safety and fire safety regulations daily

Ensure all staff are present and ready for work on time in the correct uniform – as per company policy

The working day does not end until the store is in a presentable condition for the next day’s trading, the tills are cashed up and all end of day procedures are complete

It is your responsibility to ensure all back of house areas – including storeroom, office, kitchen, toilet, livestock, and isolation holding rooms are clean and well-presented throughout the day

You are expected to communicate information on competitors, new products and opportunities with your team and the wider business

Staffing, staff training and motivation

You are responsible for organising the staffing in your store and that there is always appropriate cover. You will need to deliver correct staffing levels in line with your budget

You will need to carry out appraisals and reviews with all staff members and monitor their progress on a regular basis

You may need to deal with any staff grievances that arise and escalate these to The Head of Operations or HR if appropriate

You are required to interview and recruit staff, to induct them effectively, and manage their performance and development with on-going training and reviews

You are responsible for ensuring that the payroll element of your rota is completely up to date; this includes sickness, holiday, and lieu time

You are responsible for ensuring that new joiners and leavers are updated with payroll

You must always maintain discipline with the staff this includes:

o Time keeping

o Appearance

o Duties and tasks

o Taking appropriate disciplinary action

Customer service

Ensure that all customers are acknowledged by a staff member when they enter the store

Ensure that all customers are engaged with a friendly open-ended approach within a reasonable amount of time or when displaying buying signals

Deal with customer complaints in a professional manner and resolve where possible without escalation

Deliver outstanding customer service by promoting a pro-active, helpful, and friendly attitude among the staff

Ensure that sales staff do not eat, chew gum, or use personal mobile phones on the shop floor or have wallets of purses on their person

Ensure staff do not smoke in the vicinity of the store or in sight of customers

You are always expected to lead by example

Merchandising & standards

You are always required to maintain excellent standards of presentation and cleanliness in the shop, in line with the store layout sheet. Delegating these jobs to your team is one of your key duties

Ensure the store is merchandised in accordance with planograms and merchandising guidelines. Stock is not to be moved outside of plan unless specifically approved by your line manager

Stock on the shelves should be replenished, dusted, and tidied throughout the day

If the stock levels look incorrect after stock checks, you should report any under or overstock to merchandising team

Shelf label prices must be checked daily. All windows, displays and cabinets must be maintained daily and all items must have correct POS and be priced

You have overall responsibility for the livestock in your store. Ensure all livestock is managed and cared for in line with our animal welfare policy

Security

Always maintain a high-level of security awareness – and ensure staff are vigilant

Always ensure the team adhere to company loss prevention procedures

Administration

All required paperwork and administrative tasks must be completed on time as per company guidelines – you should delegate and check these tasks where possible

Variances and banking issues must be dealt with as per company guidelines

The store notice board must be updated daily with relevant information

You must ensure thorough preparation for stocktakes and that procedure is adhered to rigorously at every stage.

Overall responsibility for store stock is yours. You should be aware of all stock movements that happen in and out of the store. You should immediately investigate any stock movements that look suspicious

Attend meetings and contribute to planning and the implementation of new strategies.

Health and Safety

Health and safety guidelines are there for your own protection and for the safety of your staff and customers. It must always therefore be adhered to, in line with the Health and safety manual.

All staff should be correctly inducted and made aware of the company’s Health and Safety procedures

You must ensure all colleagues and customers adhere to these procedures

Personal Development

You may be asked to manage different stores to aid your own personal development

Training will be provided for you from time to time which you will be expected to attend

You are required to identify and work on your own training needs

Flexibility

In order to maintain the smooth running of the shop at all times, a degree of flexibility is required in the role. As store manager you may be required to perform work not specifically referred to above and work unusual hours.

To apply for this role please email your CV to Just for Pets Recruitment.

Job Description

Assistant Store Manager

Job Summary

The Assistant Store Manager holds overall responsibility for every aspect of running the store in the absence of the Store Manager– managing and motivating the sales team, delivering sales, managing livestock, achieving KPI’s and providing outstanding customer service. You are also responsible for ensuring all process is followed correctly and that communication with Head Office is timely and appropriate. A key aspect of your role is to support the Store Manager in building and developing a strong team with succession potential by providing necessary training. You report directly to the Store Manager.

Key Responsibilities:

Store Operations

Ensure that staff are at the store a minimum of 15 minutes before it is due to open and be ready to trade at the specified time

Support the store manager in ensuring the team adhere to all health and safety and fire safety regulations daily

Ensure all staff are present and ready for work on time in the correct uniform – as per company policy

Work with the store team to maintain store standards: The working day does not end until the store is in a presentable condition for the next day’s trading, the tills are cashed up and all end of day procedures are complete

It is your responsibility to support the store manager in ensuring all back of house areas – including storeroom, office, kitchen, toilet, livestock isolation and holding rooms are clean and well-presented throughout the day

Staffing, staff training and motivation

You are responsible for supporting the store manager in organising the staffing in your store and that there is always appropriate cover.

In the absence of the store manager you may need to deal with any staff grievances that arise and escalate these to Store Manager if appropriate

You are required to work with the store manager to induct new staff effectively

In the absence of the store manager you are responsible for ensuring that the payroll element of your rota is completely up to date; this includes sickness, holidays, and lieu time

You must always support the store manager in maintaining discipline with the staff this includes:

o Time keeping

o Appearance

o Duties and tasks

o Taking appropriate disciplinary action

Customer service

Ensure that all customers are acknowledged by a staff member when they enter the store

Ensure that all customers are engaged with a friendly open-ended approach within a reasonable amount of time or when displaying buying signals

Deal with customer complaints in a professional manner and resolve where possible without escalation

Deliver outstanding customer service by promoting a pro-active, helpful, and friendly attitude among the staff

Ensure that sales staff do not eat, chew gum, or use personal mobile phones on the shop floor, or have wallets or purses on their person

Ensure staff do not smoke in the vicinity of the store or in sight of customers

You are always expected to lead by example

Merchandising & standards

You are required to work with the store manager, to maintain excellent standards of presentation and cleanliness in the shop at all times, in line with the store layout sheet.

Work with the store manager to ensure the store is merchandised in accordance with planograms and merchandising guidelines. Stock is not to be moved outside of plan unless specifically approved by your line manager

Stock on the shelves should be replenished, dusted, and tidied throughout the day

If the stock levels look incorrect after stock checking, you should report any under or overstock to the merchandising team

Shelf label prices must be checked daily. All windows, displays and cabinets must be maintained daily and all items must have correct POS and be priced

It is your responsibility to ensure all livestock is managed and cared for in line with our animal welfare policy and to report any issues to the store manager

Security

Always maintain a high-level of security awareness – and ensure staff are vigilant .

Always ensure that the team adhere to company loss prevention procedures

Administration

Where required support the store manager in completing paperwork and administrative tasks on time as per company guidelines

In the absence of the store manager, variances and banking issues must be dealt with as per company guidelines

You must ensure that you work with the store manager to deliver thorough preparation for stocktakes and that procedure is adhered to rigorously at every stage.

Attend store meetings and contribute to planning and the implementation of new company initiatives.

Health and Safety

Health and safety guidelines are there for your own protection and for the safety of your staff and customers. It must always therefore be adhered to, in line with the Health and safety manual.

Support the store manager in ensuring that all staff are correctly inducted and made aware of the company’s Health and Safety procedures

You must ensure all colleagues and customers adhere to these procedures

Personal Development

You may be asked to work in different stores to aid your own personal development

Training will be provided for you from time to time which you will be expected to attend

You are required to identify and work on your own training needs

Flexibility

In order to maintain the smooth running of the shop at all times, a degree of flexibility is required in the role. As assistant store manager you may be required to perform work not specifically referred to above and work unusual hours.

To apply for this role please email your CV to Just for Pets Recruitment.

Job Description

Reporting into the Management team you are responsible for exceeding our customers' expectations by delivering outstanding service throughout the store, ensuring that you always deliver the very highest standard of pet care and build strong working relationships within the store team and with our customers. You will actively seek to grow your knowledge and expertise for the benefit of our customers and their pets.

You'll exceed our customers' requirements by:

Welcoming every customer to the store

Approaching all customers, building rapport to establish their pet care requirements.

Sharing your skills and knowledge with customers to help them provide the best possible care for their pets.

Actively seeking opportunities to increase sales at all times

Completing sales correctly and efficiently at the till, and personally ensuring that every customer leaves the store with a fantastic farewell.

You'll maintain store presentation standards by:

Replenishing stock to ensure full availability to meet our customers' shopping expectations.

Ensuring the store is clean, tidy and safe all the time.

Assist the management team in date checking, out of stocks, overstocks and general stock presentation.

You'll ensure we are a responsible pet retailer by:

Caring for our pets with respect and sensitivity.

Making pets' needs your priority - even if it means refusing a sale.

Promoting responsible pet ownership amongst your customers.

Following company animal welfare policies

You'll support your own development by:

Building and developing your personal knowledge of the pets and products we sell in order to share this information with our customers and advise them effectively.

Your Approach:

Passion for animals and their welfare

A confident, positive and helpful attitude

A desire to genuinely get to know our customers and their pets, building strong relationships

Excellent customer focus and communication skills

The ability to confidently handle cash and card payments

A desire for continued training including product knowledge and pet welfare policies

The drive and determination to work equally well as part of a busy team and under your own initiative

To apply for this role please email your CV to Just for Pets Recruitment.

Job Description

Job Summary

The Keyholder supports the Store Management team in customer facing aspects of running the store– managing and motivating the sales team, delivering sales, managing livestock, achieving KPI’s and providing outstanding customer service. You report directly to the management team. The leadership aspects of your duties arise when one or more of the management team are unavailable.

Key Responsibilities:

Store Operations

In the absence of the management team, ensure that staff are at the store a minimum of 15 minutes before it is due to open and be ready to trade at the specified time

Work with the store team to maintain store standards: The working day does not end until the store is in a presentable condition for the next day’s trading, the tills are cashed up and all end of day procedures are complete

To receive goods and to check them off thoroughly as authorised.

To assist in keeping staff facilities tidy.

To report any security risks or suspicious activities (customer or staff) to the Management team.

To undertake tasks as required by the Management team.

Customer service

Ensure that all customers are acknowledged when they enter the store

Ensure that all customers are engaged with a friendly, open-ended approach, within a reasonable amount of time or when displaying buying signals

Deal with customer complaints in a professional manner and resolve where possible without escalation

Deliver outstanding customer service by promoting a pro-active, helpful, and friendly attitude among the staff

You are always expected to lead by example

Merchandising & standards

You are always required to work with the management team to maintain excellent standards of presentation and cleanliness in the shop, in line with the store layout sheet.

Work with the store manager to ensure the store is merchandised in accordance with planograms and merchandising guidelines. Stock is not to be moved outside of plan unless specifically approved by your line manager

Stock on the shelves should be replenished, dusted, and tidied throughout the day

If the stock levels look incorrect after stock checking, you should report any under or overstock to the store management team

Shelf label prices must be checked daily. All windows, displays and cabinets must be maintained daily and all items must have correct POS and be priced

In the absence of the management team, you are responsible for ensuring all back of house areas, storeroom, staff facilities, livestock and isolation rooms are clean and well ordered

Security

Always maintain a high-level of security awareness – and ensure staff are vigilant

Always ensure that the team adhere to company loss prevention procedures

Health and Safety

Health and safety procedures are there for your own protection and for the safety of your colleagues and customers. It must always therefore be adhered to, in line with the Health and safety manual.

Support the management team in ensuring that all staff are correctly inducted and made aware of the company’s Health and Safety procedures

You must ensure all colleagues and customers adhere to these procedures

Flexibility

In order to maintain the smooth running of the shop at all times, a degree of flexibility is required in the role.

To apply for this role please email your CV to Just for Pets Recruitment.

As passionate pet people, Just for Pets have a genuine desire to provide the best possible shopping experience for our customers and their pets. So whether they're shopping with us online or instore, our friendly and knowledgeable teams are here to help.

We put all pets' health and well-being first. All our teams receive extensive training from Hannah Molloy of Channel 4's Puppy School to give all our customers and their pets the very best and most up to date advice.

With 22 stores all open 7 days a week for all pet needs from raw deeding and natural deli treats to hay and rabbit food.

We are looking to expand our team by adding an Admin Assistant to the Buying team. Working closely with the head office team and our store managers, this ro:le will be an integral part of the business ensuring all administrative tasks are performed to a high standard.

Overview of Role:

• Daily order processing for stores
• Price file updating
• Weekly price changes and new line reporting
• Supporting stores basis needs
• Assisting the Buying Team with day-to-day administration duties
• Data analysis

Competency and Behaviours

Admin Assistant - Buying Department

Build positive relationships with colleauges and suppliers

Be able to work on own initiative to deliver business objectives

Positive and flexible approach and a "can do attitude" - essential

Proficient in Microsoft Office Suite - essential

Intermediate Level in Excel - essential

Administration experience - essential

Pay and Benefits

Full time, permanent role - Droitwich Store, with flexibility to travel

Salary - entry level

Monday to Friday 09:00 - 17:00, 37.5 hours per week

Training and Development

Pension Scheme after 2 months

Instant access to a free, 24/7 confidential GP Service for all Just for Pets colleagues and their family

Staff discount on products after 3 months

Should you wish to apply for this role, please email your CV and covering letter to Just for Pets Recruitment.