Careers

Salary: National Minimum Wage/£11.55 per hour

Reporting into: Store Manager

Contracted Hours: 16 hours per week (with the ability to flex up if productivity allows)

Do you have previous retail sales experience and confident in upselling through excellent communication and product knowledge? Are you able to work in a fast-paced environment? Are you passionate about pets?

We are recruiting for a Key Holder to join our Cirencester team. You will be joining a friendly, welcoming but hard-working team. We put all pet’s health and well-being first. All our teams receive extensive training from Hannah Molloy of Channel 4’s Puppy School, through our video training platform Myagi, to give our customers and their pets the very best and most up to date advice.

With 25 stores, open 7 days a week, for all your pets needs from with raw feeding and natural deli treats to hay and rabbit food.

As passionate pet people, Just for Pets have a genuine desire to provide the best possible shopping experience for our customers and their pets across our 25 stores and it’s all down to the fantastic team members we employ across the UK.

Job Duties:

1. Opening and Closing Responsibilities: You will be responsible for opening and/or closing the store. This involves tasks such as unlocking or locking doors, activating or deactivating alarms, and ensuring the premises are secure before leaving.

2. Sales: Responsible for promoting and selling products such as pet food, accessories, toys, and grooming supplies. This involves actively engaging with customers, upselling or cross-selling products, and processing transactions.

3. Customer Service/Assistance: Helping customers find products suitable for their pets, offering advice on pet care, nutrition, and health. This could also involve handling complaints.

4. Stock Management: Ensuring that shelves are well-stocked, neatly organised, and products are correctly priced. This may involve restocking shelves, receiving deliveries, and booking in deliveries.

5. Pet Care: Assisting customers with questions about pet care, including advice on at home grooming, basic training, and general well-being of pets.

6. Store Maintenance: Keeping the store clean, tidy, and presentable. This includes tasks like sweeping floors, dusting shelves, and maintaining a welcoming environment for customers and their pets.

7. Knowledge of Products: Staying informed through Myagi and self-motivated learning, such as product suppliers and Pet Industry publications, about the latest products, pet trends, and industry developments to provide accurate information and recommendations to customers.

8. Promotions and Events: Wholeheartedly participating in promotional events, sales campaigns, and pet-related activities to attract customers and increase sales.

Required Skills:

1. Reliability: Dependability and trustworthiness to fulfil opening and closing responsibilities, and handle cash securely.

2. Customer Service: Excellent interpersonal and communication skills are essential for assisting customers effectively and providing exceptional service.

3. Sales Skills: Ability to persuade and influence customers, upsell or cross-sell products, and meet sales targets through effective communication and product knowledge.

4. Teamwork: Collaboration with colleagues to maintain store operations, assist customers, and achieve common goals.

5. Attention to Detail: Being meticulous in maintaining product displays ‘packet perfect’, pricing accuracy to uphold store standards.

6. Computer Literacy: Basic proficiency in till systems and Myagi to ensure continuous professional development.

Desirable skills:

1. Product Knowledge: A good understanding of our range of luxury pet products, including pet food, accessories, toys, and grooming supplies.

2. Pet Care Knowledge: Basic knowledge and understanding of pet care, including nutrition, health, grooming, and behaviour.

3. A Growth Mindset: At Just for Pets, we pride ourselves on promoting from within. We believe in retaining our best talent by offering promotions, training and development which includes accredited courses.

Benefits

· Training & Development available

· Workplace Wellbeing Initiatives

· Discretionary Profit Related Pay based on company profits per year.

· Instant access to a free, 24/7, confidential GP service for all Just for Pets Colleagues and their family

· A fantastic Employee Assistance Program for all our employees which gives great access to counselling, GP service, lifestyle and wellbeing advice.

· Access to WageStream, a great financial wellbeing tool that gives you access to a percentage of your pay as you earn it.

· Discount on Pet Products from 3 months service

To apply for this role please email your CV to Just for Pets Recruitment.

We are looking for a talented Retail Manager to join us as a Store Manager Designate, covering the Evesham & Cotswolds area (Candidates must be able to reliably travel to Evesham, Cirencester, Bourton on the Water & Stow on the Wold).

We put all pet’s health and well-being first. All our teams receive extensive training from Hannah Molloy of Channel 4’s Puppy School to give all our customers and their pets the very best and most up to date advice.

Store Manager Designate

Duties:

• Oversee the daily operations of the store, including sales, customer service, presentation standards and inventory management in whatever store you are based in on a given day.
• Develop and implement strategies to achieve sales targets and increase profitability.
• Train and supervise store team, providing guidance and support to ensure excellent customer service, standards, and advice.
• Monitor inventory levels as needed to maintain optimal stock levels.
• Ensure compliance with company policies and procedures, including cash handling, health and safety, and security protocols.
• Resolve customer complaints or issues in a timely and satisfactory manner.
• Collaborate with the marketing team to develop and implement promotional activities to drive sales.

Experience:

• Minimum of 3 years of experience in retail management, preferably in a similar industry.
• Strong organisational skills with the ability to multitask and prioritise tasks effectively.
• Excellent time management skills to meet deadlines and manage store operations efficiently.

To apply for this role please email your CV to Just for Pets Recruitment.

Job Summary

The Store Manager holds overall responsibility for every aspect of running the store – managing and motivating the sales team, delivering sales, managing livestock, achieving KPI’s and providing outstanding customer service. You are also responsible for ensuring all process is followed correctly and that communication with Head Office is timely and appropriate. A key aspect of your role is to build and develop a strong team with succession potential by providing all necessary training. You report directly to the Head of Retail Operations.

Key Responsibilities:

Store Operations

Ensure that staff are at the store a minimum of 15 minutes before it is due to open and be ready to trade at the specified time

Ensure adherence to all health and safety and fire safety regulations daily

Ensure all staff are present and ready for work on time in the correct uniform – as per company policy

The working day does not end until the store is in a presentable condition for the next day’s trading, the tills are cashed up and all end of day procedures are complete

It is your responsibility to ensure all back of house areas – including storeroom, office, kitchen, toilet, livestock, and isolation holding rooms are clean and well-presented throughout the day

You are expected to communicate information on competitors, new products and opportunities with your team and the wider business

Staffing, staff training and motivation

You are responsible for organising the staffing in your store and that there is always appropriate cover. You will need to deliver correct staffing levels in line with your budget

You will need to carry out appraisals and reviews with all staff members and monitor their progress on a regular basis

You may need to deal with any staff grievances that arise and escalate these to The Head of Operations or HR if appropriate

You are required to interview and recruit staff, to induct them effectively, and manage their performance and development with on-going training and reviews

You are responsible for ensuring that the payroll element of your rota is completely up to date; this includes sickness, holiday, and lieu time

You are responsible for ensuring that new joiners and leavers are updated with payroll

You must always maintain discipline with the staff this includes:

o Time keeping

o Appearance

o Duties and tasks

o Taking appropriate disciplinary action

Customer service

Ensure that all customers are acknowledged by a staff member when they enter the store

Ensure that all customers are engaged with a friendly open-ended approach within a reasonable amount of time or when displaying buying signals

Deal with customer complaints in a professional manner and resolve where possible without escalation

Deliver outstanding customer service by promoting a pro-active, helpful, and friendly attitude among the staff

Ensure that sales staff do not eat, chew gum, or use personal mobile phones on the shop floor or have wallets of purses on their person

Ensure staff do not smoke in the vicinity of the store or in sight of customers

You are always expected to lead by example.

You are always required to maintain excellent standards of presentation and cleanliness in the shop, in line with the store layout sheet. Delegating these jobs to your team is one of your key duties

Ensure the store is merchandised in accordance with planograms and merchandising guidelines. Stock is not to be moved outside of plan unless specifically approved by your line manager

Stock on the shelves should be replenished, dusted, and tidied throughout the day

If the stock levels look incorrect after stock checks, you should report any under or overstock to merchandising team

Shelf label prices must be checked daily. All windows, displays and cabinets must be maintained daily and all items must have correct POS and be priced

You have overall responsibility for the livestock in your store. Ensure all livestock is managed and cared for in line with our animal welfare policy

Security

Always maintain a high-level of security awareness – and ensure staff are vigilant

Always ensure the team adhere to company loss prevention procedures

Administration

All required paperwork and administrative tasks must be completed on time as per company guidelines – you should delegate and check these tasks where possible

Variances and banking issues must be dealt with as per company guidelines

The store notice board must be updated daily with relevant information

You must ensure thorough preparation for stocktakes and that procedure is adhered to rigorously at every stage.

Overall responsibility for store stock is yours. You should be aware of all stock movements that happen in and out of the store. You should immediately investigate any stock movements that look suspicious

Attend meetings and contribute to planning and the implementation of new strategies.

Health and Safety

Health and safety guidelines are there for your own protection and for the safety of your staff and customers. It must always therefore be adhered to, in line with the Health and safety manual.

All staff should be correctly inducted and made aware of the company’s Health and Safety procedures

You must ensure all colleagues and customers adhere to these procedures

Personal Development

You may be asked to manage different stores to aid your own personal development

Training will be provided for you from time to time which you will be expected to attend

You are required to identify and work on your own training needs

Flexibility

In order to maintain the smooth running of the shop at all times, a degree of flexibility is required in the role. As store manager you may be required to perform work not specifically referred to above and work unusual hours.

To apply for this role please email your CV to Just for Pets Recruitment.