When we opened our biggest Just for Pets store in Stafford in May this year, the plan was to make it the best pet shop in Stafford. This weekend we went one step further by being crowned Petquips UK Pet Retailer of the Year 2021!
We previously won the award in 2019, so to be awarded again so soon afterwards is recognition of the hard work and vision of the entire Just for Pet team. With 18 pet stores around the UK and the launch of the Just for Pets website earlier this year, we have made significant investments into our stores and team members.
General Manager Paul Lewis said "I'm overjoyed that the work and dedication of our store teams was recognised again this weekend. The teams go above and beyond to make sure everyone who visits Just For Pets gets the very best customer experience".
He continued "This year we removed zero hours contracts, unless the team member preferred this form of employment, and all team members are enrolled on a bespoke training programme from Hannah Molloy of Channel 4's Puppy School, that covers everything from dog nutrition to puppy socialisation. We know customers really appreciate the advice teams offer in store".
We have also added a huge range of new products to all stores, from raw and frozen foods and natural deli treats to our Best of British pledge that aims to support smaller UK Pet Product Suppliers with better cash flow, in store advertising and more.
Senior Buyer Leanne Blunn stressed "We recognise that it's not just about what we sell but also what we don't sell. We have removed a number of products over the years including negative training devises and less eco-friendly poo bags, to make sure we offer the best products for pet health and wellbeing".
Customer feedback has been nothing but positive this year, with many Google and Social Media reviews declaring Just For Pets as "the best store around". Dual Site Manager Jack Bocock said "We can't thank our customers enough! The support through Covid and feedback to the changes in store have been amazing. It's always great to see both new and the regular faces in store".
With plans to open more stores this year, we currently have 18 stores in the UK, and you can find our local Just For Pets on our store locator.